Sr. Network Engineer

InterTech headquartered in Phoenix, AZ has immediate opening for Sr. Network Engineer in both our Phoenix & Las Vegas offices.

As a member of our Technical Services Group you will work under the Directors of Service Operations and assist in the design, implementation, and support of InterTech’s customer's physical and virtual network infrastructures. The ideal candidate will be responsible for providing onsite, remote and in-house support to our customer base. As a Senior Network Engineer you will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of our customer's IT systems investments.

Qualifications

Provide excellent customer service, including telephone communications, general communications, giving directions, and solving problems
Must be friendly, approachable, and prepared to help employees and customers as needed in a timely manner
Excellent written and oral communication skills, both technical and non-technical
Take personal ownership of all reposted issues
Ability to understand the organization's long-term goals and objectives
Ability to multi-task in a continually changing and fast paced work environment
Must be self motivated and have the ability to complete work tasks with minimal supervision
Ability to ask questions and demonstrate professionalism
Must be very organized and methodical
Work with ticketing systems and coordinating workflow with other departments
Create, document, and resolve issues in accordance with ticketing standards and SLAs
Adhere to departmental policies for reporting and managing requests and change control
Must be willing to work any shift and participate in on call rotation. (Days/Nights/Weekends)
Heavy liftying required (50 lbs to 100 lbs servers and storage equipment)

Technical Skills Requirements

Maintain the network infrastructure through all lifecycle phases including design, installation, maintenance, administration, and support
Participate in solution design and implementation processess to support the network infrastructure
Participate, under direction, in the design, selection, and implementation of network infrastructure hardware and logical design. This will include working with customers, vendors, and other IT Operations staff
Provide expert level server and network support for all managed systems
Install, maintain and configure firewalls, routers, and switches
Install, maintain and configure physical and virtualized server environments
Coordinate system development tasks including design, integration, and formal testing procedures
Provide recommendations to teammates and senior managers for optimization and advancement of technical solution offerings
Provide top level support of software and hardware deployed throughout the customer base
Experience mounting and racking network and server hardware and network cabling management
Visio diagramming
MS Productiivity Suites such as Office and Project
Windows Operating Systems including but not limited to: XP, Vista, 7, Server 2003/2008
iSCSI Storage Area Networks and NAS technology
Microsoft SQL, MYSQL, or other database software
Active Directory
Exchange 2003, 2007, 2010
Remote Desktop and VPN technologies
VMware virtualization design, implementation, and maintenance
Networking components such as TCP/IP, VLANs, routers, hubs, switches, cabling
Server hardware and configuration such as RAID/etc

Other Requirements

Must have Bachelors degree in Computer Science or related field or have a minimum verifiable 5 years relevant hands-on experience
Virtualization Certification - VMware and/or Citrix are required
CompTIA Network+, Microsoft MCSE and/or Cisco CCNA are desired
Minimum 5 years of technical support experience required
Ability to perform expert server and network troubleshooting
Must have a deep understanding of the fundamentals of networking technologies and theories
Ability to troubleshoot web based TCP/IP applications and services in Windows environments
Ability to use and support proprietary software and systems
Must have experience supporting a distributed desktop environment with a deep understanding of the client/server relationship and Internet connectivity requirements

About Us

In today's demanding and highly competitive business environment, keeping pace with the ever-changing world of information technology has become a necessity. Business computer solutions have never been so readily available, and yet so challenging to implement and maintain. InterTech understands that technology solutions are vital to achieving success. InterTech is dedicated to providing reliable, high quality management and support of technology infrastructures consisting of local-area-networks, and wide-area-networks for many types of businesses. InterTech provides network, desktop support, help desk, hardware maintenance, product procurement, cabling and telecommunications services for businesses.

Headquartered in Phoenix, Arizona. InterTech has had great success and a long 21 year history of providing business solutions for long term clients.

Benefits