Our customers can access over 550 service provider locations throughout the United States, Puerto Rico and Canada. Since 1992, our service associates have responded to more than 300,000 service calls and have provided reliable, efficient and cost-effective service solutions 24 hours a day, 7 days a week. Our customers have direct access to more than 10,000 certified service professionals across the United States and Canada to deliver service requirements for their businesses.
InterTech Nationwide Support Plans establish Service Level Agreements (SLA's) that deliver consistent national services to all of your locations, through one of our 550 National Service Center locations. All InterTech Service Center locations maintain the highest technical certifications and industry-leading customer-satisfaction ratings, delivering unparalleled quality services across North America, in markets large and small.
Our technicians have a comprehensive understanding of entire infrastructures comprising products from multiple manufacturers. This pool of knowledge makes us flexible and resourceful, and helps provide maximum service and support for end users. At the heart of InterTech's Nationwide Service delivery is our industry-leading Call Management Center (CMC). Our call center delivers unprecedented service management and quality assurance processes to support our hundreds of thousands of service requests. This accurate and timely communication vehicle means InterTech can consistently meet your expectations for every IT solution.
Call Management Center functions include:
- 24/7 support
- Case management
- Customer satisfaction score tracking
- Customer satisfaction resolution and escalation
- Project coordination and support
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Service Locations
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Receive unparalleled quality of service
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