In addition to the benefits of the Premium Level 1 offering, the Premium Plus service package includes scheduled onsite support for your network. Based on your organization’s requirements, a Systems Analyst will be onsite at your location for a predetermined number of hours per week. As well, we will provide professional services such as capacity planning, growth planning, backup procedures, and hardware/software integration.
Services include:
- 24x7 remote network monitoring - [?]
- InterTech remote technical support - [?]
- Telephone and e-mail support - [?]
- Systems Analyst available 24x7 for notifications and escalation - [?]
- Remote troubleshooting - [?]
- Escalation within 1.5 hours of detection - [?]
- Scheduled onsite support - [?]
- Emergency support - [?]
- Network/ITSM assessment
Learn About Our Other MSP Programs
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MSP Solution Programs
Standard
Premium
Premium Plus
Managed
Program Options
Prepaid Emergency Support
Dispatchable Services
Additional Information
Program Comparison
Technology Overview
Program Definitions
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