Solutions
Network Observation Center (INOC)
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Program Comparison
Home > Solutions > Network Observation Center (INOC) > Program Comparison
| Network Monitoring |
| 24 X 7 Network monitoring |
X |
X |
X |
X |
| Availability status & notifications |
X |
X |
X |
X |
| Performance reporting |
X |
X |
X |
X |
| Solution warranty |
X |
X |
X |
X |
| Technical support |
X |
X |
X |
X |
| Upgrades and patches |
X |
X |
X |
X |
| Network Support |
| Onsite support |
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As required |
Scheduled |
As required |
| Remote support |
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X |
X |
X |
| Emergency support |
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X |
X |
X |
| Service level agreement |
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Optional |
Optional |
Mandatory |
| Network/ITSM assessment |
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X |
X |
| Program Pricing |
| Network Monitoring |
| Per key network element** |
$55/month |
$55/month |
$55/month |
$55/month |
| Network Support |
| Per hour |
$125/hour |
$115/hour |
$105/hour |
$100/hr |
| Per user |
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$70/month |
| Per incident |
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$140/hour |
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Included |
| Monthly contract pricing |
Fixed |
Variable |
Fixed |
Fixed |
| Contract Terms |
| Minimum period |
2 years |
2 years |
2 years |
2 years |
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** Key network element (KNE) includes switches, servers, routers and other mission critical devices. For the purpose of this MSP agreement, 4 desktops = 1 KNE when calculating the total KNE supported.
Escalation Action
Our Premium, Premium Plus and Managed service packages include escalation action in the event that an imminent failure cannot be resolved remotely within 1.5 hours of detection. Please refer to our service level overview for further details.
Starter Package
Our Premium Plus service starts from 2 hours of proactive monthly support with monitoring of 2 KNE's for $310 per month. Please refer to our service level overview for further details.
 See an Overview of INOC Technology >>
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