Solutions
Network Observation Center (INOC)
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Program Options
Home > Solutions > Network Observation Center (INOC) > Program Options
Prepaid Emergency Support Packages
Our Premium, Premium Plus and Managed service packages also includes an additional after hours prepaid emergency support option (Telephone & E-mail support) to ensure your critical business network infrastructure is supported 24x7. Support packages are only valid during the service contract period.
Time In Hours: 10 Hours
Coverage Time: After business hours & weekends
Response Time: 4 Hours
Price: $1,750
Dispatchable Professional Services
Our Systems Analysts are also available for clients under service contract to perform onsite maintenance, internetworking, network administration and other professional consulting services.
Geographical Range
- Within 50 mile radius from our head office unless otherwise specified in the service contract.
Labor Rates
- Hourly – Beginning with a two-hour minimum for the first hour and then 15-minute increments unless otherwise specified in the service contract
- Half day – Four business hours
- Daily – 08:00AM - 05:00PM including a one-hour lunch break and two 15-minute breaks
Contract vs. Non-Contract Support Rules and Rates
| Professional Services |
4 hours |
Based on availability |
$125/hour |
$145/hour |
| Emergency Support – Business hours |
4 hours |
Based on availability |
$145/hour |
$200/hour |
| Professional Services |
4 hours |
Based on availability |
$175/hour |
$225/hour |
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- Systems Analysts who are required on InterTech recognized Holidays will be billed at 2.5 times the regular rate.
- All Non-Contract services must be supported by a credit card or a one-time purchase order.
- Pre-approved travel, accommodation and meals for Systems Analysts will be expensed and billed directly to the client for services delivered outside of the geographical range.
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